Win/Win solutions require a high degree of both. Seeking to understand requires consideration seeking to be understood takes courage. Knowing how to be understood is the second half of Habit 5 and equally critical to reaching Win/Win solutions. You will also begin to appreciate the impact these differences can have as people try to work together in interdependent situations. CoveyĪs you learn to listen deeply to other people, you will discover tremendous differences in perception. "If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood." - Dr. It takes time, but nowhere near the time that it takes to back up and correct misunderstandings when you're already miles down the road. Empathic listening is powerful because it gives you accurate data to work with. They're either speaking or preparing to speak.Įmpathic listening is listening with the intent to understand. Instead, most people listen to the reply. We typically seek first to be understood. Habit 5: Seek First to Understand, Then to Be Understood involves a deep shift in paradigm.
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